KHIDMAT PELANGGAN
Ketahui bagaimana untuk membuat sambungan setiap pelanggan yang positif ialah satu kemahiran yang penting terutamanya semasa kelembapan ekonomi. Seminar latihan kepuasan pelanggan kami menunjukkan cara-cara praktikal yang anda boleh berpegang kepada asas pelanggan berharga anda dan memenangi mengulangi perniagaan. Kursus-kursus latihan khidmat pelanggan juga menunjukkan kepada anda bagaimana untuk mengukur keupayaan organisasi anda untuk memenuhi dan melebihi jangkaan pelanggan.
Mengambil langkah pertama ke arah menjadi lebih perkhidmatan pelanggan berpusat dengan menghadiri mana-mana seminar latihan kepuasan pelanggan yang disenaraikan di bawah.
| BASIC AND CORE SKILLS |
| A Moment Of Truth In Action |
| Client Relationship And The Service Quality Mindset |
| Complaints Management : Customer Feedback & Complaint Handling |
| Creating Customer Value for Life Through CRM |
| Customer Centric For Excellent Customer Service |
| Customer Relationship Management (CRM) |
| Customer Service Champions |
| Customer Service Excellence – The Secrets Of Excellence Service |
| Customer Service Excellence : Enhancing Frontline Image |
| Customer Service Excellence : Understanding Customer Behavior & Building Lasting Business Relationship |
| Customer Service With A Heart – Creating A Service Culture For Your Organization |
| Effective Customer Service For Supervisors Of Frontline Personnel |
| Enhancing Customer Service – Excellence Call Center Image |
| Excellent Customer Service – The Customer Is King |
| Excellent Customer Service & Employees’ Motivation |
| Excellent Service Mastery Program |
| Handling Difficult And Demanding Customers |
| Improving Customer Service For Greater Customer Satisfaction |
| Managing Customers For Profit; Not For Sales |
| Mastering The Art of Managing Difficult People |
| Relating Towards Customer Service Excellence Module 1 |
| Relating Towards Customer Service Excellence Module 2 |
| ServicePeak! Secrets To Superior Customer Service |
| The Essence of Customer Service : An Essential Tool for Today’s Business Growth |
| The GRID Principle Towards Excellent Service / Product |
| The Grid Principles Towards Thinking Out Of The Box |
| The STAR Principle Towards Excellent Service Mindset |
| The Star Principles Towards Effective Customer Service |
| Transform Your Customer Service Into A Business Opportunity |
